亲爱的客人：
您好!首先请允许我对您遇到的.预定没有房间的问题给您带来的不便致以真诚的道歉。由于近来客人较多，客房紧张，导致有些客人无法入住，我们深感抱歉。
我们可以介绍您去与我们同等档次的酒店，还有不知您方不方便把您的姓名和联系方式留下，如果有了房间我们会在第一时间通知您并免费接您回来，为了表示我们的歉意，我们决定在您入住时给你一定折扣折并免费提供早餐。
祝您过得愉快!
XXX酒店
20xx年xx月xx日
DearXX,
Gooddaytoyou!WecheckedwithEMS,theytoldusgenerallyneedtakingthreemonthstopostdocumentstoyouradress.
Soweareapologizedtoyouforcontractbeinglatetoyourcompany,butwewillpushEMStosendittoyouassoonaspossible,andinformationstoyouonceavailable.Plsdon'thesitatetocontactwithusifyouhaveanydoubt,thankyou.
Bestregards.
DearProf:
Patent,IamverysorrytoinformyouthatIdidnotmanagetocompletethebookreportyouassignedlastweek,duetoasuddenillnessfallinguponmeafewdaysago.ForthepastfewdaysIhavebeeninhospitalwithacontinuousfever,whichhasthuspreventedmefromanyacademicactivity.Iherebysubmitthedoctor'snote.
Iwouldbeverymuchobligedifyoucouldgrantmeanotherweekforthetask,asmyhealthisturningbetter.Hopeyoucanunderstandmysituationandacceptmyapology.
Yoursfaithfully,
DearMr.Wang,Iamwritingtoapologizeformylatehomework.ThepaperwhichyouhaveassignedtouslastMondaywasduethisFriday,buttomyregret,Ihaven’tevenstartedityet.Ifeelreallysorryfornothandinginthepaperontimeandfortheinconvenienceitwouldbringtoyou.
IhavecaughtaseriouscoldlastweekandthedoctoraskedmetostayinbedforaweeksinceIwasveryweakandtheweatherwasverycoldthesedays.Therefore,Icouldn’tgotothelibrarytogetthenecessaryreferentialinformationwhichwasneededformypaper.Asaresultofthis,Ihavenotstartedwritingthepaperyetandcouldnothanditinontime.
FortunatelyIhavefinallyfullyrecovered.IwillfinishthepaperassoonasIcanandtrymybesttohandinhomeworkontimeinthefuture.
Sincerelyyours,LiMing
LetterofApology
Ⅰ.SampleStudy
SampleIDearSusan,
I’mverysorrythatIwasoutwhenyoucametoseemeyesterdayevening.I’mafraidI’dgonetothepubwithsomefriendsanddidn’tgetbackuntil12o’clock.IwishIhadknownyouwereinLuoyangasyoucouldhavecomewithus.Itwouldhavebeenagoodintroductiontothenightlife!Anyway,Iwillcallonyouat10o’clockonSaturdaymorningatyourhotel.Wecanhavethedaytogether,ifyouhavenothingelseplanned?I’llshowyousomeoftheplacesofinterestthatyoumaynothaveseen.PleaseletmeknowifyouwillbeavailableonSaturdaymorning.Bestwishes
ChenCheng
SampleIIDearMary,
I’mverysorryfornothavingrepliedtoyourJuly6thlettersooner.Whenyourletterarrived,IwasinBeijing.Asmysecretarycouldn’tforwardittome,ithasbeenlyingonmydeskuntilIgotback.Thankyouforallyournews.Itisgoodtoknowthatyourcompanyhasagreedtosignthecontracttocontinuethecooperationwithus.Andwesurelywillhaveabiggersuccessinthenearfuture.Lookforwardtocatchingupandonceagainapologizeforthedelay.Sincerely,
Tom
Dearxx,
Iamwritingthislettertoexpressmyapologythatxx.Ifeelterriblysorryaboutthis.
Onceagain,Iamverysorryforanyinconveniencecaused.Iwillbereallyappreciatedifyoucanacceptmyapologiesandunderstandmysituation.
YoursSincerely
xxxxxxxxx
Dear______,①Iamtrulysorrythat______(道歉的原因).
②Thereasonisthat______(介绍原因).
③Onceagain,Iamsorryforanyinconveniencecaused.④Hopeyoucanacceptmyappologiesandunderstandmysituation.
Yourssincerely,
DearXX:
Iamwritingtoapologizefortheincorrectinvoiceyoureceivedfromgtoabreakdownincommunications,wedidnotcredityouwitha10%discount,asagreed.
Weshallsendyouthecorrectinvoiceassoonaspossibleandmakesurethatsuchamistakewillnotoccurseacceptmyapologiesforanyinconveniencewehavecaused.
Yoursincerely,PeterGibson
DearCharlie,KindlyexcusemeformynotbeingabletoseeyouoffattheairportthisSaturdayasIhavepromised.
AmajorbusinesspartnerofourcompanywillbeattendinganimportantconferenceinXiamenthisweekend,andmybossfinallychoosesmetoaccompanyhimtheretonegotiateaboutanewtransaction.
Ihavejustbeeninformedofthisplanandamhappyaboutthedecision—thisisanopportunitytobothdisplayandenhancemyabilities,soIamafraidIcannotbepresentattheairport.
Pursuingstudyoverseasisanessentialstepintheaccomplishmentofyourdream.HowIwishIcouldhavethechancetosharewithyoumypersonalfeelingsandsuggestionsbeforeyouareaway!Iherebysendyouagifttowishyougoodluck.Pleaseforgiveme.
Cordially,xx
HellofromAmazon.ca
Icompletelyunderstandyourconcerninthisregard.Pleaseacceptoursincereapologiesforthislistingonourwebsite.Customerfeedbacklikeyoursreallyhelpsuscontinuetoimproveourstoreandprovidebetterservicetoourcustomers.Thisbeingthereason,I’veforwardedtheinformationregardingthislistingtotheappropriatepeopleinternallytoinvestigatefurtherandtotakeappropriateactionstoremoveSuicideT-shirtsrelateditemsfromourwebsiteassoonaspossible.WerealizethisincidentreflectsnegativelyuponAmazon.caandthefeedbackyou'veprovidedhasbeenpassedontotherelevantpeople.Wedowanttomakesurethatoursiteissafeandconvenientforallbuyers,andforthatreasontherearerulesgoverningthelistingofcertainitems.SinceI'veforwardedthistotheappropriatedepartmentIcanassureyouthatsoonwewillremovethisitemfromourwebsite.Inadditiontoawideselectionofitems,oneofouraimsatAmazon.caistoprovideaconvenientandefficientservice;inthiscase,wehavenotmetthatstandard,pleaseacceptmysincereapologies.I'mverysorryaboutallofthis.Ihopeyou'llconsiderthisanisolatedincidentandgiveusanotherchanceinthefuture.Thanksforyourpatienceandunderstanding.Thanksforgivingustimetofindthebestsolution.We'dappreciateyourfeedback.Pleaseusethelinksbelowtotellusaboutyourexperiencetoday.
Bestregards,KumareshR.
DearDavid:
Iamafraidthatyouwillthinkmeunpardonablynegligentinnothavingansweredyourletterdated7,Decembersooner,butwhenIhavetoldyouthereason,Itrustyouwillbeconvincedthattheneglectwasexcusable.Whenyourletterarrived,IwasjustinHongKong.
Asmyfamilycouldnotforwardittomeduringmyabsence,ithasbeen,therefore,lyingonmydeskuntilthemomentwhenItookitup.NowthefirstthingIhavetohastentodoistowritetoyouthesefewlinestoexpressmydeepregret.
Ienjoyedmanypleasantsightsduringmytrip.IshallbepleasedtogiveyouanaccounttoofthemwhenIseeyounext.
亲爱的大卫:
我怕你会觉得我不可原谅过失没有回答你的来信7日12月早,但是当我告诉你原因,我相信你会相信忽视是可以原谅的。你的信到的时候,我只是在香港。
作为我的家庭不能转告我我不在的时候,它一直在,因此,躺在我的桌子上,直到那一刻,我欣然接受。现在我要赶紧做的第一件事就是给你写信这些几行表达我深深的.遗憾。
我喜欢许多愉快的景象在我的旅行。我将很高兴给你一个账户,当我看到你下一个。
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